Bad experience with Metropolitan, they have failed me.

I have a claim with Metropolitan life I made the claim on the 8th o June and yet has not been paid out, I had to make other means to bury my loved one because it is still under investigation, the company investigator only came to see me last week on the 28th of July after many appointments that he did not pitch, when he finally came he asked me for documents that I think he should ask from the company he worked for coz they would have proof, I don't know whether I should do the investigation for him or what, I'm very hurt and disappointed because I had lost my partner and again the company I trusted with my life is giving me problems,I am even thinking of canceling my policies with Metropolitan. I am also consulting my lawyer with this matter.