Bad customer service from the consultant

On Thursday around 13pm i received a call from one of the consultant regarding my account. She said I missed the payment for December then I said to her that this is not the first time they called me about that and I did make a payment. The lady was so rude , she said I did not make the payment and she is going to debit from my bank account and My policy is also in areas I told her that i did make a payment and I also have a prove. While I was still talking to her she just dropped the phone. After some few minutes she called again and I ask her if I can speak to the manager she said the manager was not available, I asked for the person that I opened a policy with then she said who is that person then I said Ofentse Moloantwa. The reply that I got from her she said Ofentse Moantwanyana oo wagao ga ayo. Then I said OK I will come to the branch with of payment and I will log a complain about u. I did make a payment on the 5 January 2024. I can also send it if there is a attachments link. She called using the number ***. I can't remember the name of the lady but it starts with letter P ( I think she said Puseletso or someone but she starts with P)