Bad customer service
It is easy to join metropolitan but when you want to remove a person from policy they will give you a run around ,Telling you to write a letter. Another person was added on my partner's policy without his consent .
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Metropolitan Life's replyOfficial
13 Jan 2021, 21:45Dear Pateka
We acknowledge receipt of your complaint on HelloPeter.
We confirm that we can only act on a written instruction from the policy owner to make any alterations on a policy. Nobody else is entitled to make changes on your policy.
Unfortunately your post does not contain sufficient information to trace the policy number you are referring to.
One of our Client Care Assessors will be contacting you directly for more information in order to trace the policy and provide you with assistance.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We confirm that we can only act on a written instruction from the policy owner to make any alterations on a policy. Nobody else is entitled to make changes on your policy.
Unfortunately your post does not contain sufficient information to trace the policy number you are referring to.
One of our Client Care Assessors will be contacting you directly for more information in order to trace the policy and provide you with assistance.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 21:45
Official
Dear Pateka
We acknowledge receipt of your complaint on HelloPeter.
We confirm that we can only act on a written instruction from the policy owner to make any alterations on a policy. Nobody else is entitled to make changes on your policy.
Unfortunately your post does not contain sufficient information to trace the policy number you are referring to.
One of our Client Care Assessors will be contacting you directly for more information in order to trace the policy and provide you with assistance.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We confirm that we can only act on a written instruction from the policy owner to make any alterations on a policy. Nobody else is entitled to make changes on your policy.
Unfortunately your post does not contain sufficient information to trace the policy number you are referring to.
One of our Client Care Assessors will be contacting you directly for more information in order to trace the policy and provide you with assistance.
Regards
Client Care Team