Bad customer service

Dear Metropolitan Life Customer Services

I'm writing to express my concern and frustration regarding my retirement benefits. Despite being on retirement, I'm struggling to obtain my RP5 document, which is essential for my financial planning.

When I signed the documents, the representative failed to provide me with detailed information about the policy, including the monthly payout amount and investment options. The amount I'm receiving monthly is less than what I was expecting.

Furthermore, I'm concerned about the discrepancy in benefits between my policy and my husband's, who retired around the same time. He's receiving a significantly higher amount, which is causing me financial strain.

I request that you investigate this matter and provide me with the necessary assistance to resolve these issues. I'd appreciate it if you could also provide clarity on the investment options and the RP5 document.

Thank you for your attention to this matter.

Sincerely, Moliehi Maphisa