VJ
Verna J
1 reviews | Active since Feb 2020
16 Feb 2021, 09:16
Bad customer service
I took out a policy in February 1995 for my father, upon his demise, I contacted Metropolitan to find out how the process works to claim. To my dismay, I was informed that the policy benefit belongs to another person, of which I don't know at all. I was informed to get a police affidavit etc. I have submitted the affidavit and the death certificate on the 9 February 2021 with a reply that they will respond within 48 hours, needless to say, no feedback at all from them. The ref for my case was: 2269M48WYYGJ
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Replies (2)
Metropolitan Life's replyOfficial
16 Feb 2021, 11:05Dear Verna
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our sincere condolences in this regard.
We have received your correspondence and are busy investigating the matter.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our sincere condolences in this regard.
We have received your correspondence and are busy investigating the matter.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply16 Feb 2021, 11:05
Official
Dear Verna
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our sincere condolences in this regard.
We have received your correspondence and are busy investigating the matter.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our sincere condolences in this regard.
We have received your correspondence and are busy investigating the matter.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
VJ
Verna J's updateReviewer Update
16 Feb 2021, 15:07Thank you for your reply, much appreciated. Awaiting for your client assessor to contact me
To the Hello Peter team, you are the best!
To the Hello Peter team, you are the best!
VJ
Verna J's update16 Feb 2021, 15:07
Reviewer Update
Thank you for your reply, much appreciated. Awaiting for your client assessor to contact me
To the Hello Peter team, you are the best!
To the Hello Peter team, you are the best!