LK
Lindokuhle K
1 reviews | Active since Dec 2018
21 Dec 2018, 13:05
bad customer service
I have a policy with metropolitan life was matured and I was advised that the money was deposited into my standard bank account last year January 2017 which was never deposited.
I am still waiting for the money and no one at metropolitan life has returned my calls every time I have tried to query the amount.
my policy number is ********** 171.
I cannot believe that a person has to wait this long in order to get their money and that they have to complain for this long. I am very disappointed in the treatment I have received from metropolitan life.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
21 Dec 2018, 13:25Dear Lindokuhle
Thank you for your post of today.
We always strive to serve all our clients well and regret to learn of your poor client service experience.
Unfortunately the site blocks out most of your policy number in the complaint message and we could not reach you telephonically now.
One of our Client Care Assessors will contact you for more information so that we may investigate and revert back to you directly.
Regards
Client Care Team
Thank you for your post of today.
We always strive to serve all our clients well and regret to learn of your poor client service experience.
Unfortunately the site blocks out most of your policy number in the complaint message and we could not reach you telephonically now.
One of our Client Care Assessors will contact you for more information so that we may investigate and revert back to you directly.
Regards
Client Care Team
Metropolitan Life's reply21 Dec 2018, 13:25
Official
Dear Lindokuhle
Thank you for your post of today.
We always strive to serve all our clients well and regret to learn of your poor client service experience.
Unfortunately the site blocks out most of your policy number in the complaint message and we could not reach you telephonically now.
One of our Client Care Assessors will contact you for more information so that we may investigate and revert back to you directly.
Regards
Client Care Team
Thank you for your post of today.
We always strive to serve all our clients well and regret to learn of your poor client service experience.
Unfortunately the site blocks out most of your policy number in the complaint message and we could not reach you telephonically now.
One of our Client Care Assessors will contact you for more information so that we may investigate and revert back to you directly.
Regards
Client Care Team