Bad client experience

I tried applying for a funeral cover with metropolitan online n was contacted by Mpume. I left my work phone number as a contact as I was interested in taking up a cover with them. She called on my work phone and I was busy with a client n asked to call me later. She then called again only this time I was not able to answer her phone call I tried calling her back but her line was busy. Today she sent me a WhatsApp message telling me if I was not serious about taking the policy I should have said so. She then went to say that she is going to block me from Metropolitan life's system and that I can take the matter further she doesn't care. Her cellphone number is+27 73 ********** that she contacted me with. I demand an explanation as to whether this is how u guys do business now by threatening clients n whatsapping them to further threaten them about taking a policy. I mean we can't even do quotes because the next thing that will happen ul get threatening WhatsApp messages and SMSs from consultants