kK
kmmashego K
1 reviews | Active since Mar 2017
03 Dec 2024, 08:49
Bad Claims Handling
Its sad that they keep advertising that they offer good service, when my father has been waiting for payment for almost 3 years. This is appalling to say the least and there should be a standard in terms of how claims are handled.
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Metropolitan Life's replyOfficial
03 Dec 2024, 11:07Dear Karabo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and have a better than 95 % success rate in processing funeral claims within our goal turnaround time of 48 hours.
Unfortunately there are some occasions when this is not possible due to one reason or another. You may however rest assured that we would not unnecessarily delay a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and see if there is something we can do to assist.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the necessary information to follow up on this matter for your father.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and have a better than 95 % success rate in processing funeral claims within our goal turnaround time of 48 hours.
Unfortunately there are some occasions when this is not possible due to one reason or another. You may however rest assured that we would not unnecessarily delay a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and see if there is something we can do to assist.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the necessary information to follow up on this matter for your father.
Regards
Client Care Team
Metropolitan Life's reply03 Dec 2024, 11:07
Official
Dear Karabo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and have a better than 95 % success rate in processing funeral claims within our goal turnaround time of 48 hours.
Unfortunately there are some occasions when this is not possible due to one reason or another. You may however rest assured that we would not unnecessarily delay a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and see if there is something we can do to assist.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the necessary information to follow up on this matter for your father.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and have a better than 95 % success rate in processing funeral claims within our goal turnaround time of 48 hours.
Unfortunately there are some occasions when this is not possible due to one reason or another. You may however rest assured that we would not unnecessarily delay a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and see if there is something we can do to assist.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the necessary information to follow up on this matter for your father.
Regards
Client Care Team