KB
Kevin B
1 reviews | Active since Aug 2025
10 Sept 2025, 11:29
Bad bad service
I post about 3 weeks ago about this company someone got back to me cuz of my complaint I got my money but not all of it cause this lady said that the other money is not reflecting in their account I had to send proof of my payslip and a copy of my ID so basically she told me am lieing I done so I sent my payslip nd I'd to her that was last week already so how long do I hve to wait yoh it's almst 2weeks just to get my other money am so happy am done with this company I just want my money than am done with them for good very very bad service from them
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Metropolitan Life's replyOfficial
10 Sept 2025, 13:27Dear Kevin
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your refund request.
Please note that Stop Order collections take about two months to start/change or stop, due to closing dates for compiling of magnetic tapes that are sent to employers to collect premiums from their employees' salaries and and of course also closing dates at the employer's end for implementation on their next salary run.
Then, we don't receive the premiums from the employer on your pay date:
- We only later receive one bulk payment for all their employees with Metropolitan Policies and a payment schedule confirming which deductions were included int he bulk payment and which amount was paid over for which policy.
- We then have to reconcile the payment with the payment schedule before we can distribute and allocate each policy's premium to each clients policy appearing on the payment schedule.
If the premium was not yet balanced onto your policy when you claim your refund, we have to ask for your salary statement so that we can send it to our premium management devision to confirm that the deduction on your salary statement also reflects on your employers payment schedule, so that we can refund you before our reconciliation and allocation of premium processes has been finalised.
We apologise if the reason we requested your salary statement was not explained to you , leading you to think we don't believe what you say. That was truly not our intention.
Thie above being explained/said, one of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply10 Sept 2025, 13:27
Official
Dear Kevin
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your refund request.
Please note that Stop Order collections take about two months to start/change or stop, due to closing dates for compiling of magnetic tapes that are sent to employers to collect premiums from their employees' salaries and and of course also closing dates at the employer's end for implementation on their next salary run.
Then, we don't receive the premiums from the employer on your pay date:
- We only later receive one bulk payment for all their employees with Metropolitan Policies and a payment schedule confirming which deductions were included int he bulk payment and which amount was paid over for which policy.
- We then have to reconcile the payment with the payment schedule before we can distribute and allocate each policy's premium to each clients policy appearing on the payment schedule.
If the premium was not yet balanced onto your policy when you claim your refund, we have to ask for your salary statement so that we can send it to our premium management devision to confirm that the deduction on your salary statement also reflects on your employers payment schedule, so that we can refund you before our reconciliation and allocation of premium processes has been finalised.
We apologise if the reason we requested your salary statement was not explained to you , leading you to think we don't believe what you say. That was truly not our intention.
Thie above being explained/said, one of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team