TM
Thembeka M
1 reviews | Active since Apr 2016
06 Aug 2020, 09:39
Bad bad service
Metropolitan Service is pathetic
My dad passed away on the 15th of July ,on the 16th went to their offices in Westgate was advised that my policy hasn't reached trial period !!!!!!!!!!!! To my suprise I have reached it and called again was advised the lady gave me incorect info ... Submitted all relevant documents for funeral Claim ...till today I havent received any feedback ...its been almost month since my dad passed away ....
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Metropolitan Life's replyOfficial
06 Aug 2020, 09:50Dear Tembeka
We acknowledge receipt of your complaint and regret to learn of your father's passing.
Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered around the submission of your claim.
One of our Client Care Assessors will investigate and revert back to your shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret to learn of your father's passing.
Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered around the submission of your claim.
One of our Client Care Assessors will investigate and revert back to your shortly.
Regards
Client Care Team
Metropolitan Life's reply06 Aug 2020, 09:50
Official
Dear Tembeka
We acknowledge receipt of your complaint and regret to learn of your father's passing.
Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered around the submission of your claim.
One of our Client Care Assessors will investigate and revert back to your shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret to learn of your father's passing.
Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered around the submission of your claim.
One of our Client Care Assessors will investigate and revert back to your shortly.
Regards
Client Care Team