CM
Constance M
1 reviews | Active since Jul 2025
16 Jul 2025, 13:57
Bad bad horrible service
I've been trying to get through to Customer Service they keep droping the line. Been sending calll backs been sending emails no one answers. What kind of company is this? Henina I want my refund what the hell is this. I'm so traumatised by this experience. I bought R120 airtime to call Metropolitan. All finished without help or getting through to customer service. ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
16 Jul 2025, 15:02Dear Constance
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your refund request.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply16 Jul 2025, 15:02
Official
Dear Constance
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your refund request.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
CM
Constance M's updateReviewer Update
16 Jul 2025, 15:06When will the escalation department revert back to me? What is their turnaround time foe respomses?
CM
Constance M's update16 Jul 2025, 15:06
Reviewer Update
When will the escalation department revert back to me? What is their turnaround time foe respomses?
Metropolitan Life's replyOfficial
16 Jul 2025, 20:46Dear Constance
Thank you for your additional comment.
Our Escalation Specialist is looking into your complaint and we should be reverting back to you tomorrow.
Regards
Client Care Team
Thank you for your additional comment.
Our Escalation Specialist is looking into your complaint and we should be reverting back to you tomorrow.
Regards
Client Care Team
Metropolitan Life's reply16 Jul 2025, 20:46
Official
Dear Constance
Thank you for your additional comment.
Our Escalation Specialist is looking into your complaint and we should be reverting back to you tomorrow.
Regards
Client Care Team
Thank you for your additional comment.
Our Escalation Specialist is looking into your complaint and we should be reverting back to you tomorrow.
Regards
Client Care Team