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nelson O

1 reviews | Active since Mar 2011

18 Jan 2021, 16:47

BAD .. BAD... BAD....CUSTOMER SERVICE FROM METROPOLITAN CAPCUBED

ive been battling for the past month and a half to get any response or reply or help with my querry that i have with METROPOLITAN. they keep sending me emails , saying my premiums are in arrears and my policy will lapse. ive tried calling them about 18 times, different numbers, left my numberfor them to call back, but to no avail. ive even emailed Carmelita mcArthur 2 times , asking her to assit , as i have paid my premiums. i even asked them if there reference number was correct or what is going on... UNFORTUNATLY NO ONE FROM METROPOLITAN BOTHERS CALLING ME BACK. BUT THEY SEND ME THREATING EMAILS ALL THE TIME. I EVEN REPLY TO THEIR EMAILS, BUT THEY DONT COME BACK... IM SICK AND TIRED OF THIS NONSENSE...IVE TRIED ALL I COULD TO SHOW THEM MY PROOF OF PAYMENTS, BUT THEY SIMPLY IGNORE ME, DONT COME BACK TO ME...... BUT THEY CONTINUE SENDING ME THREATNING EMAILS ALL THE TIME. BUT THEY DONT REPLY TO ME, THEY DONT MAKE A SIMPLE EFFORT TO SORT THIS OUT, BECAUSE I DO HAVE PROOF THAT I PAID MY PERMIUMS, BUT METROPOLITAN JUST DONT CARE............. I HAVE SPENT SO MUCH MONEY ON AIRTIME CALLING THEM, I CAN SHOW MY CELLPHONE BILL, TO PROVE IT. BUT THEY DONT CARE........THEY DO JOT GIVE A ABOUT THEIR CUSTOMERS....... THEY CAN GO AHEAD AND DO WHATEVER THEY WANT, AS I GIVE UP ON THIS KIND OF LOW CUSTOMER SERVICE, EVENTHOUGH IVE PAID MY PREMIUMS.... I STRONGLY ADVISE ANYONE WHO IS THINKING OF TAKING ANY POLICY WITH METROPOLITAN, TO RATHER SPEND THEIR MONEY SOMEWHERE ELSE, AS METROPOLITAN DONT CARE ABOUT THEIT CLIENTS...

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Replies (1)
Metropolitan Life
Metropolitan Life's reply19 Jan 2021, 10:13
Official
Dear Nelson

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with your enquiries.  Please accept our sincere apology for the poor service experienced thus far.

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team