BAD BAD BAD SERVICE

Good day I have a funeral policy with Metropolitan life. My mother in law passed away and I submitted my claim on the 01 dec 2020 at the Westgate branch. I was told I would get a pay out of R10 000 on thursday. That did did not happen. I went to Westgate branch on Friday to do a follow up. I sat at the branch with my child for almost over 45 minutes. A lady called me and said the money was paid and there id nothing that she can do. I explained to her that I need the money as I was supposed to travel to North West for the burial. she said there is nothing that she can do. I left the branch and I checked my account the funds were still not in my account. I had to pay for transport , flowers and funeral cakes. I went back to the branch after a few hours. Spoke to Maureen , I explained my problem to her as she was the person who assisted me on the 1st of december with the claim . She advised that that the money was paid. I checked my account and still nothing. On Saturday I checked my account and I got a pay out of R9680 and no one can explain why I got that amount instead of a FULL PAY OUT OF R10 000. I could not pay for transport, flowers and cakes. I AM HIGHLY DISAPPOINTED IN THE SERVICE AND TREATMENT BY THE SERVICE PROVIDER. poor poor poor service. I could not assist my in laws nor contribute to my husbands family. shattered .