BB
Belinda B
1 reviews | Active since Mar 2021
16 Mar 2021, 11:40
BAD BAD BAD SERVICE!!!!
My father passed away on 28/2/2021. I started the claims process on 3/3/2021. Up until today 16/3/2021 I have been on the phone with the call center every single day. Bradley Wingrove, who I get hold of every Saturday, was very helpful and escalated the claim. Every time I call I get the same answer, in 48 hours we will get an sms. I ask to speak to a Manager, no you not allowed to. My fathers' funeral was on 8/3/2021......WHY SHOULD WE BE TREATED LIKE THIS ON A POLICY THAT IS DUE TO MY PARENTS? CAN A MANAGER PLEASE CALL ME URGENTLY
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
16 Mar 2021, 12:29Dear Belinda
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your father's passing. Please accept our sincere condolences for your loss.
We are sorry to learn of the delays around the processing of your claim.
We can see that the claims consultant emailed outstanding requirements today.
One of our Client Care Assessors will revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your father's passing. Please accept our sincere condolences for your loss.
We are sorry to learn of the delays around the processing of your claim.
We can see that the claims consultant emailed outstanding requirements today.
One of our Client Care Assessors will revert back to you shortly.
Regards
Client Care Team
Metropolitan Life's reply16 Mar 2021, 12:29
Official
Dear Belinda
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your father's passing. Please accept our sincere condolences for your loss.
We are sorry to learn of the delays around the processing of your claim.
We can see that the claims consultant emailed outstanding requirements today.
One of our Client Care Assessors will revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your father's passing. Please accept our sincere condolences for your loss.
We are sorry to learn of the delays around the processing of your claim.
We can see that the claims consultant emailed outstanding requirements today.
One of our Client Care Assessors will revert back to you shortly.
Regards
Client Care Team