BAD ATTITUDE

At 15H10 I called Metropolitan making follow up on my claim and attended to by Miss Noxolo Khathanto, who was very rude to me. She said she did not receive my documents that were sent at 12H28 but she insisted that she did not receive it, She even said that I don't even know her I did not know how relevant was that. After I requested to speak to her supervisor my call was neglected and I had to log another call at !5H28 where I was handled by Mr Petro. What a professional gentleman. Funny enough Petro received documents and assisted me. they are working on the same system but Noxolo said I must send documents again and shouted me, Mr Petro received documents and assisted me. Noxolo Khathanto does not deserve to work with people, she is so rude rude rude. If possible I will request customer care to listen to our today's conversation at 15H10 and based on the balance of probability weigh who is correct or wrong on this matter. If I was wrong I will accept that ruling and apologise.