Bad Attitude

I called through this morning to *** and was put through to Lyndel-CLient services. My query was my fathers Policy. I explained that I am acting on my fathers behalf as he is a stroke patient with double amputation and cannot speak and need to follow up on his policy and need advice how to handle the query as I am not the policy holder. She was extremely rude and unfriendly and told me 3 times that my dad needs to speak to ABSA after me constantly telling her that he cannot talk. It is either she does not know what the meaning of having a stroke is and cannot speak or is a down right unprofessional, arrogant person with no peoples skills in which case I would suggest she gets some training on how to be more sympathetic towards clients in situations like this.