BAD ATTITUDE
I have never been so disgusted by call centre agent before. I have worked in a call centre before and never have i ever met anyone with no manners, no business writing s****s and no customer care. After addressing the agent by name and requesting a callback as i need to change details this was his response:
Sello Litsoane 9:17 AM (14 minutes ago) to me
Hi
I don’t know the advisor I’m working at the call centre not with advisors……please send proof of residence or call and change over the phone.
Sello Phillip Litsoane Call Centre Consultant Metropolitan Retail
lindelwa mfundisi ********** 9:21 AM (12 minutes ago) to Sello.Litsoane
Hello Sello
Are you telling me to call in when I asked you to arrange someone to call me?
You really need to work on your business writing s****s and very much on your customer service s****s as well.
Reply:
Sello Litsoane 9:23 AM (10 minutes ago) to me
yes
Is this how we are now treated nowadays, people just respond the way that they like and we must just accept.
Cant even address me by my name just plain rude. This guy is obviously unhappy with his job.
Dear Lindiwe
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of your **** client service experience.
Regrettably we cannot view your details, policy details or contact details on the HelloPeter website at present.
Please send your details (i.e. full names and ID number/policy number/contact number and email address) to us at ***.
Please mark the email for attention Aletta Clarence and refer to your HelloPeter complaint, so that we can investigate and revert back to you.
We look forward to hearing from you soonest.
Regards
Client Care Team
Dear Lindiwe
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of your **** client service experience.
Regrettably we cannot view your details, policy details or contact details on the HelloPeter website at present.
Please send your details (i.e. full names and ID number/policy number/contact number and email address) to us at ***.
Please mark the email for attention Aletta Clarence and refer to your HelloPeter complaint, so that we can investigate and revert back to you.
We look forward to hearing from you soonest.
Regards
Client Care Team