BS
Betty S

1 reviews | Active since Sept 2016

10 Aug 2017, 13:29

Bad

<p>I lodged a claim with metropolitan a month ago for educational plan under policy number ********** 327. i was told that payment will take ten (10) days after the claim was lodged. Until today there has been no payment and no communication from them on what the problem is and whether there is any additional information required from me. i have at teh same time lodged a claim for hospital stay and was requested to provide them with the hospital records and accounts which i have done and to this date there has been no payment or any communication.</p>

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Replies (1)
Metropolitan Life
Metropolitan Life's reply10 Aug 2017, 13:40
Official

Dear Ms Seitei

Thank you for raising your concerns with us.

We always strive to serve all our clients well and regret to learn of the delays you have encountered.

We will investigate and revert back to you directly as soon as possible.

Regards

Aletta Clarence

Metropolitan Client Care

Tel: ***

Fax: ***

E-mail: ***