kR
keitsoketsi R

1 reviews | Active since Dec 2014

15 Aug 2024, 20:38

****

I have an investment policy with Metropolitan which I tried to make paid up in April but I was told that I can’t cause my value is too low. I then tried again on Tuesday and I was then sent a message that my call has been allocated to Eunice Sekele and immediately after that I received a message that my value is again too low the values had now gone higher than before. I then called the call centre and I was told I do qualify for making my policy paid up and that I still qualified in April. Metropolitan is a **** forcing people to pay for policies they do not want. I expect a call from Eunice Sekele to make me understand why she me that message which was not even showing on the system when I called.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply16 Aug 2024, 14:00
Official
Dear Keiketso

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve all our clients well and regret reading that you have encountered challenges with making your policy Paid-Up.

One of our Escalation Specialists will investigate and revert back to you as soon as possible.

Regards

Client Care Team