JP
Johnny P
1 reviews | Active since May 2022
05 Jul 2022, 16:09
Atraucous client service from metropolitan headquarters
I did put a review about the pathetic service from metropolitan headquarters,no improvement since last complaint,just getting worse.I cancelled my annuity policy with them on the 17th of June with all the necessary documents yet today on the 5th of July I did not receive my money.I render a complaint on 26 th May,and is still waiting for a consultant to call me within 48hours as stated by the email from their customer service.I wrote an email again today and the same email were sent that I will be phoned by a consultant within 48hours.The CEO's email doesn't seem to exist,so I can voice my complaint.My consultant at Port Elizabeth branch have to phone headquarters nearly every day,even sent emails,but headquarters is unresponsive .I just want Metropolitan to pay my money so I can be done with them once and for all.I am unemployed for the last two years,and now I must be a beggar for my money.
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Replies (2)
Metropolitan Life's replyOfficial
06 Jul 2022, 09:45Good morning Mr. Potgieter, Trust that you are well. We refer to your follow email received through the Hellopeter platform. Please accept our sincerest apology for the break in communication and the delays in feedback thereof. The reason the case took long to finalize is because this complaint required intervention from different stakeholders, you will note that the initial Hellopeter complaint referred to the inconsistent annuity payment dates, the case escalated to cancellations and now back to annuities to process the surrender. Metropolitan cares about you and all our valued clients, please accept or sincerest apology for the frustrations you are encountering due to this matter and the inconvenience cased, it was not our intention to make you feel the way you do. I have made a follow up this morning to get the status of the surrender and will provide you with feedback in due time
Regards
Client care
Regards
Client care
Metropolitan Life's reply06 Jul 2022, 09:45
Official
Good morning Mr. Potgieter, Trust that you are well. We refer to your follow email received through the Hellopeter platform. Please accept our sincerest apology for the break in communication and the delays in feedback thereof. The reason the case took long to finalize is because this complaint required intervention from different stakeholders, you will note that the initial Hellopeter complaint referred to the inconsistent annuity payment dates, the case escalated to cancellations and now back to annuities to process the surrender. Metropolitan cares about you and all our valued clients, please accept or sincerest apology for the frustrations you are encountering due to this matter and the inconvenience cased, it was not our intention to make you feel the way you do. I have made a follow up this morning to get the status of the surrender and will provide you with feedback in due time
Regards
Client care
Regards
Client care
Metropolitan Life's replyOfficial
07 Jul 2022, 10:40Good day Mr. Potgieter, Trust that you are well. The content of your mail is noted. I have had talks with the relevant department handling the surrender case and advised that the first quote was received in time and should have been processed timeously. We then recommended that the first quote be processed and paid as all requirements were received from you and the delay was on our side. We are glad to inform you that the old quote was accepted and is being processed for payment. You will receive an SMS confirming funds as soon as they have finalized the payment. Please note that we have prioritized this case and are expecting that the payment be made today. I will send you an email as soon as they confirm that the payment is done. We once again apologize for the delays with regards to this matter.
Regards
Client Care
Regards
Client Care
Metropolitan Life's reply07 Jul 2022, 10:40
Official
Good day Mr. Potgieter, Trust that you are well. The content of your mail is noted. I have had talks with the relevant department handling the surrender case and advised that the first quote was received in time and should have been processed timeously. We then recommended that the first quote be processed and paid as all requirements were received from you and the delay was on our side. We are glad to inform you that the old quote was accepted and is being processed for payment. You will receive an SMS confirming funds as soon as they have finalized the payment. Please note that we have prioritized this case and are expecting that the payment be made today. I will send you an email as soon as they confirm that the payment is done. We once again apologize for the delays with regards to this matter.
Regards
Client Care
Regards
Client Care