RP
Rose P
1 reviews | Active since Jun 2021
10 Jun 2024, 10:01
***** at metropolitan
I am so disappointed with Metropolitan I have a retirement plan with them and they deduct from my persal. All of the sudden they added another policy that is deducting R1035 on my persal I did not open this policy. I then when to their branch in Bloemfontein and completed the cancellation and refund forms then provided bank statements id copy and proof of deductions. I was told they will investigate and get back to me but a month later still no feedback. I then send the email to enquirer then I got an sms saying a Nastassja James is assigned the case till today no feedback at all. Metropolitan I want my money
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Metropolitan Life's replyOfficial
10 Jun 2024, 13:28Dear Rose
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
Metropolitan Life's reply10 Jun 2024, 13:28
Official
Dear Rose
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team