CB
Chanet B

1 reviews | Active since Jun 2021

29 Nov 2022, 09:26

Arrogant and rude call Centre agents

This has been the umpteenth time that I receive phonecalls from the Metropolitan Life call Centre on several different numbers, looking for Batiswa. The call Centre agents speaks in Zulu and every time I tell them they have the wrong number they get extemely arrogant and blatantly rude to me. I have requested for them to remove my number from their system to no avail. I have tried calling back to speak to someone in management but the line never gets answered. I do not recommend them in any way, they are unprofessional and rude.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply29 Nov 2022, 09:31
Official
Dear Chanet

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the poor service you have encountered. This is certainly not the type of experience we want our clients to have. We sincerely apologize for the inconvenience caused.

One of our Client Care Assessors will investigate the matter and revert back to you.

Regards

Client Care Team