Appalling Service

I have never experienced such appalling service in my life. I've have a policy with metropolitan for almost 10 years now ,I received a call from one of their sales rep. I asked her to confirm my beneficiaries and that's when I found out that they have been loaded incorrectly. almost everyone is loaded as an extended family and my siblings are registered as my children. I was advised that it wont affect any claims but when i spoke to another agent she advised that i will have problems. I sent an email on the 12th of October and a follow up email on the 19th of October ,i called again last week was advised that they are still investigating and the consultant then pretended like she cannot hear me and hung up.

This is a funeral policy for the life of me and no one is communicating with me. i spend my money calling them to no assistance.

I'm ready to cancel this policy buy first i need them to send me all the call recording as they have loaded my stuff incorrectly and the consultant that i spoke to said that i will need to pay more . I'm not willing to do that as the mess up was on your side!!

I receive smses almost every week selling products !!! but they are not willing to assist me with my complain. i have never missed a debit order in my life to be treated like this ! ITS SHOCKING!!!!