BC
Bhekani C
1 reviews | Active since Aug 2020
16 Jan 2021, 08:59
Appalling, disrespectful, poor service delivery
I'm totally appalled and disgusted at the disrespect to human dignity, poor service, insensitivity and mockery service rendered by Metropolitan. I lodged a burial claim on Tuesday the 12th January 2021 after being a loyal contributor for many years. Metropolitan made a commitment of payment to be done with 48 hours. Up to this day no payment was made and no reason given for failure.
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Metropolitan Life's replyOfficial
17 Jan 2021, 17:15Dear Bhekani
We refer to your HelloPeter post of yesterday.
We are sorry to learn that you have had a death in the family. Please accept our sincere condolences at this time of bereavement for you and your family.
Regrettably we are unable to trace the policy number you are referring to with the information available in your post.
One of our Client Care Assessors will contact you via email for more information in order in trace the policy and investigate.
Please respond directly to the Assessor.
Regards
Client Care Team
We refer to your HelloPeter post of yesterday.
We are sorry to learn that you have had a death in the family. Please accept our sincere condolences at this time of bereavement for you and your family.
Regrettably we are unable to trace the policy number you are referring to with the information available in your post.
One of our Client Care Assessors will contact you via email for more information in order in trace the policy and investigate.
Please respond directly to the Assessor.
Regards
Client Care Team
Metropolitan Life's reply17 Jan 2021, 17:15
Official
Dear Bhekani
We refer to your HelloPeter post of yesterday.
We are sorry to learn that you have had a death in the family. Please accept our sincere condolences at this time of bereavement for you and your family.
Regrettably we are unable to trace the policy number you are referring to with the information available in your post.
One of our Client Care Assessors will contact you via email for more information in order in trace the policy and investigate.
Please respond directly to the Assessor.
Regards
Client Care Team
We refer to your HelloPeter post of yesterday.
We are sorry to learn that you have had a death in the family. Please accept our sincere condolences at this time of bereavement for you and your family.
Regrettably we are unable to trace the policy number you are referring to with the information available in your post.
One of our Client Care Assessors will contact you via email for more information in order in trace the policy and investigate.
Please respond directly to the Assessor.
Regards
Client Care Team