Appalling and don't ...

Dear Innocent
We acknowledge receipt of your complaint on HelloPeter.
 
We always strive to serve all our clients well and regret reading of your unhappiness.

Regrettably your post does not contain enough information for us to trace the policy number in question, nor what you are disappointed with.  
One of our Escalation Specialists will be in touch shortly to obtain the necessary information to see how we can assist you.

 Regards
 
 Client Care Team