Another Imposibility for Metropolitan Life

The premiums for my mother's Metropolitan Life policies are deducted from my bank account. I have moved to a new bank and despite repeated attempts by both my mother and me, we have been unable to change the banking details.

I cannot make the change because I am not the policyholder. My mother cannot make the change because the bank account does not belong to her. As a result, we are stuck in an endless loop with no apparent solution.

This has prevented me from closing my old bank account for two consecutive months, as these policies are the only transactions still linked to it.

Surely Metropolitan Life there should be a better solution instead of leaving, customers feeling frustrated and held ransom.