Annuity

Last year when Covid Started I asked for a 3 month holiday period due to no work no pay. This was granted. In July / August I asked why did they not reinstate the debit order and the reply was to pay the debit order amount and to fill in a new debit order form.This was done on the 1st September 2020. I contacted them agin in October but no reply. The amount / annuity still was still not debited in Oct / Nov or Dec. I went to the offices in Festival mall and i was told they working on this and should be reinstated in January 2021. Up to today i am battling to get my annuity reinstated.