LW
Lucinda W
1 reviews | Active since Oct 2010
18 Aug 2023, 08:30
Annoyed
I have a retirement policy my debit date is the 20th ive never skipped a payment, you guys went and debited my account on a un authorised date of which ihave no idea why, my Standard bank account is currently in overdraft and Standard bank will be charging me for this. I received a R550 in my account which i was going to use to take my son to the DR and guess what you guys decided to take the money.. i will be taking the matter to the Ombudsman as you *******ly debited my account on a un authorised debit date
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Metropolitan Life's replyOfficial
21 Aug 2023, 09:46Dear Lucinda
We acknowledge receipt of your complaint on HelloPeter. Apologies for only responding now.
We regret to learn of the discrepancy with the deduction date of your debit order for the Retirement Annuity policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter. Apologies for only responding now.
We regret to learn of the discrepancy with the deduction date of your debit order for the Retirement Annuity policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply21 Aug 2023, 09:46
Official
Dear Lucinda
We acknowledge receipt of your complaint on HelloPeter. Apologies for only responding now.
We regret to learn of the discrepancy with the deduction date of your debit order for the Retirement Annuity policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter. Apologies for only responding now.
We regret to learn of the discrepancy with the deduction date of your debit order for the Retirement Annuity policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team