ANGRY IS AN UNDERSTATEMENT!

Monday morning I called Metropolitan to make a withdrawal on my savings, i sent documents and was told it will take 48h for the process to go through, Wow! did i not wait and am still waiting for R5000, no one is calling me to tell me how far my my request is, not even a mere sms, everytime i call i get a new person whose even more clueless than the last, at 9am when they open again i have to call them again for the 10th thousand time today to waste my airtime cause they can't be bothered to even send an sms... Like i have an emergency, my mom back in Pretoria is ill and i want to go see her, but no Metropolitan can't be bothered.