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Unathi N

1 reviews | Active since Dec 2021

03 Dec 2021, 13:21

Angry client

I had a funeral policy and my policy lapsed no one phoned or write a letter or emailed me to tell me that my policy lapsed now I phoned trying to check if everything was in order and they tell me that my policy has lapsed and this is not the first time its happening its the second time🤬🤬🤬and iam very angry i want to re-instate this policy they telling me that i can't

0
Replies (5)
Metropolitan Life
Metropolitan Life's reply03 Dec 2021, 15:37
Official
Dear Unathi

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the difficulties you have encountered with your policy.

One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.

Regards

Client Care Team
UN
Unathi N's update10 Dec 2021, 12:04
Reviewer Update
I am still waiting for the client care assessor to call me back me back as you said they will investigate.
Metropolitan Life
Metropolitan Life's reply10 Dec 2021, 13:24
Official
Dear Unathi

Thank you for your additional comments. 

One of our Client Care Assessors will contact you shortly

Regards

Client Care Team
UN
Unathi N's update20 Dec 2021, 12:50
Reviewer Update
No one has phoned me i am still waiting for the Assessor to call me 🤬😡🤬😡🤬🤬😡
Metropolitan Life
Metropolitan Life's reply20 Dec 2021, 13:00
Official
Dear Unathi.

Thank you for your additional comments.

We were unable to reach you telephonically, therefore a formal response was sent to your email address on 10th December 2021.

Regards

Client Care Team