********* and Petty Behaviour, so much TCF - The ombudsman must know of this!!!

I requested an updated policy schedule for my family's current policies with Metropolitan and to my surprise, my policy was cancelled due to unpaid premium after updated banking details were received and all other policies were updated but mine. I was told to pay for the missed premiums yet the fault lies with the *********** staff! I requested for the ombudsman's details because the are not treating me fairly as a client. Only for management to decide that they will write it off however for them to reinstate the need a letter from me and I need to pay an amount of R166.80 because of 2 missed premiums of 6 years ago. Now how petty is that? ********* behavior, I am lost for words!!!