LM
Latoya M
1 reviews | Active since Jul 2019
27 Mar 2024, 10:12
An Unreliable Policy Company
I requested a withdrawal from my savings four weeks ago. To date, I’ve spoken to over 10 different consultants who fail to provide valid responses as to the status of my full surrender. The matter is always being escalated to a point where multiple consultants have **** about clearing my payment within 24 hours yet failing to deliver. I’ve ran out of patience and wish to receive my funds and cancel all my premiums with Metropolitan.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
27 Mar 2024, 10:28Dear Latoya
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have encountered a delay with the processing of your withdrawal.
Please accept our sincere apology for the delay and any inconvenience this may have caused you.
We are in the process of investigating your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have encountered a delay with the processing of your withdrawal.
Please accept our sincere apology for the delay and any inconvenience this may have caused you.
We are in the process of investigating your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply27 Mar 2024, 10:28
Official
Dear Latoya
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have encountered a delay with the processing of your withdrawal.
Please accept our sincere apology for the delay and any inconvenience this may have caused you.
We are in the process of investigating your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have encountered a delay with the processing of your withdrawal.
Please accept our sincere apology for the delay and any inconvenience this may have caused you.
We are in the process of investigating your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
LM
Latoya M's updateReviewer Update
31 Mar 2024, 14:38To date, no consultant has called me and the matter has not been settled.
LM
Latoya M's update31 Mar 2024, 14:38
Reviewer Update
To date, no consultant has called me and the matter has not been settled.
Metropolitan Life's replyOfficial
02 Apr 2024, 10:22Dear Latoya
Thank you for your additional comment.
We have escalated the matter to management and hope to be in contact soonest.
Regards
Client Care Team
Thank you for your additional comment.
We have escalated the matter to management and hope to be in contact soonest.
Regards
Client Care Team
Metropolitan Life's reply02 Apr 2024, 10:22
Official
Dear Latoya
Thank you for your additional comment.
We have escalated the matter to management and hope to be in contact soonest.
Regards
Client Care Team
Thank you for your additional comment.
We have escalated the matter to management and hope to be in contact soonest.
Regards
Client Care Team