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Elizabeth T
1 reviews | Active since Aug 2015
26 Aug 2015, 13:27
AMETLIFE EQUALS POOR SERVICE AND FOLLOW-UP
I have had a funeral policy for over 20 years with Ametlife. I changed my banking details and just after that my mother passed away. So I advised most of the debit order companies about the change, but inadvertently left out Ametlife. This funeral policy was through Clicks who have all my details on file. However, at no time did Ametlife try to contact me to remind me of this error. This after being their client for over 20 years. Could someone please e-mail me back and ensure that the debit order is corrected with immediate effect.<br> Many thanks and regards<br> Elizabeth Theunissen
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Metropolitan Life's replyOfficial
26 Aug 2015, 13:40Hello Liz Theunissen,
Thank you for raising your concern with our office.
We regret to learn of the loss of your beloved mother. Please accept our condolences at this time of bereavement.
It is always our ambition to serve all our clients well and we'll gladly assist you in changing your account details and continuing with your valuable policy.
I will urgently you the relevant details via email.
Looking forward to your response.
Regards
Aletta Clarence
Client Care
Thank you for raising your concern with our office.
We regret to learn of the loss of your beloved mother. Please accept our condolences at this time of bereavement.
It is always our ambition to serve all our clients well and we'll gladly assist you in changing your account details and continuing with your valuable policy.
I will urgently you the relevant details via email.
Looking forward to your response.
Regards
Aletta Clarence
Client Care
Metropolitan Life's reply26 Aug 2015, 13:40
Official
Hello Liz Theunissen,
Thank you for raising your concern with our office.
We regret to learn of the loss of your beloved mother. Please accept our condolences at this time of bereavement.
It is always our ambition to serve all our clients well and we'll gladly assist you in changing your account details and continuing with your valuable policy.
I will urgently you the relevant details via email.
Looking forward to your response.
Regards
Aletta Clarence
Client Care
Thank you for raising your concern with our office.
We regret to learn of the loss of your beloved mother. Please accept our condolences at this time of bereavement.
It is always our ambition to serve all our clients well and we'll gladly assist you in changing your account details and continuing with your valuable policy.
I will urgently you the relevant details via email.
Looking forward to your response.
Regards
Aletta Clarence
Client Care