Am getting a run around with my investment payout

I am very disappointed with metropolitan. I have a matured investment that was suppose to payout on the first. A week before that I received an sms stating that the money will be paid automatically into my account with my bank account number stated on in. The payout didn't happen as expected it to. 3 days later I asked my daughter to call and find out what happened, only to find out that they claim my account number is incorrect, they didn't communicate these details with me. I sent through my bank statement on Thursday and was told this was to be done in 2 working days. Today I call in only to be told that they are still to do it, it hasn't been done, again I am expecting the money to be in my account at least this afternoon. I sent a complaint to the client care department but no communication is coming through even from them.

They have cost me great inconvenience, I have things to do with the money as a result of me investing it for now. I am greatly disappointed and inconvenienced. Don't know if I can trust them with my investments anymore.