SC
Savvy C
1 reviews | Active since Jun 2020
23 Jan 2024, 17:00
Agent bouncing calls
A female call centre agent on the ***contact center line answered my call at 16:48 today - it was patently clear that she was pretending that she could not hear me. I could hear her clearly. I called back again and was professionally assisted by a make agent called “Pedro or Petro” - he was great.
It is not uncommon in my experience for call centre agents like the female agent to bounce calls at this time of the day when they don’t feel like providing service
It needs to STOP
Metropolitan can you find out who that agent was please ?
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Metropolitan Life's replyOfficial
24 Jan 2024, 08:24Dear Savvy C We acknowledge receipt of your complaint. As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly. Yours sincerely, Client Care Team
Best regards,
Metropolitan Life's reply24 Jan 2024, 08:24
Official
Dear Savvy C We acknowledge receipt of your complaint. As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly. Yours sincerely, Client Care Team
Best regards,