After 3 weeks, no claim payout!

After payment my premiums to 5 policies monthly for 10 years, I finally emailed a claim for against a funeral policy ( ********** ********** ) on 16 April 2018. Today is the 4th May 2018 and there is no payment that has been made. Its almost 3 weeks later.

What happened to the 48 hour payment turnaround?

Its 288 hours later, which is 3 weeks (including the recent 3 day (72 hours) public holidays).

If the claim is not paid into my account by end of business Monday, 7 May 2018, I am going to cancel all my policies with Metropolitan (which amount to R3000 per month) and take it to Sanlam or Old Mutual.

I pay religiously every month with the hope that when I ever need to request a claim, payout should be within the contractual 48 hours, AND NOT AFTER 3 weeks (288 hours).

Dustin Davids. Cape Town.