WE
Wendy E
1 reviews | Active since Feb 2010
26 Feb 2021, 11:50
Additional policy deductions without my consent
Good Day I have a funeral policy with Metropolitan .Since last year Jan 2020 I noticed that 2 policies gets deducted from my payslip. On the 12.02.2021 I send them an affidavit, copy of my bank statement, copy of my payslip and certified copies of my ID stating that I have never given consent for the additional policy. Up until now 26.02.2021 after various e-mail send to you ,no communication from you.These people are very ******** and are still deducting the additional policy.Service is very weak
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Replies (3)
Metropolitan Life's replyOfficial
26 Feb 2021, 14:19Dear Wendy
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Feb 2021, 14:19
Official
Dear Wendy
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
WE
Wendy E's updateReviewer Update
03 Mar 2021, 11:17No one has come back to me or has updated me on the status of my dispute. Am I going to wait until 2022 ?
WE
Wendy E's update03 Mar 2021, 11:17
Reviewer Update
No one has come back to me or has updated me on the status of my dispute. Am I going to wait until 2022 ?
Metropolitan Life's replyOfficial
03 Mar 2021, 15:46Dear Wendy
Thank you for your additional comments.
We have responded earlier today and the Assessor is in direct contact with you.
Regards
client Care Team
Thank you for your additional comments.
We have responded earlier today and the Assessor is in direct contact with you.
Regards
client Care Team
Metropolitan Life's reply03 Mar 2021, 15:46
Official
Dear Wendy
Thank you for your additional comments.
We have responded earlier today and the Assessor is in direct contact with you.
Regards
client Care Team
Thank you for your additional comments.
We have responded earlier today and the Assessor is in direct contact with you.
Regards
client Care Team