Acc debited every month but NO OLICY Number :(

I opened a Funeral Policy with Momentum many years ago, and today I call in just for them to please email my policy documents as I have misplaced the old ones, only to find out they cannot pick it up using my ID and that I have to give them the policy number!! But that's exactly why I need the docs!!!!! now an ID number is unique so I don't understand how you cannot trace my policy using that at least? I mean you have been debiting my account for years meaning the policy is still in place. Now can someone please help me out here???? <div><br></div><div><em>(Supplier name changed from Momentum to Metropolitan Life by Hellopeter.com)</em></div>