Absolutely no sympathy, poor customer service

I lodged an application for a refund of funeral costs paid.

Firstly, I had to follow up. No email was sent, no phone call. Once I followed up I received a rejection email even though I am applying for a refund since I paid for the funeral. Secondly, Metropolitan sent me a short off sms. This is how you are treated when dealing with the loss of a loved one. I sent multiple complaint emails and to date no response l, not even an sms which I specifically said for them not to do. I am dealing with the loss of a loved one, treat me as such. I do not recommend Metropolitan.