Absolutely no communication from Meteopolitan

I send Metropolitan a debit order form for my 2 policies to deduct at end of each month....They deduct on my one policy *** the amount of R37.88 and it should be R30.54 but nothing went off on policy number *** for R28.40...I phoned Metropolitan on the 17th June to make get confirmation that both policies will go off on debit order and they confirm everything is fine and both will go off...well it did not and as mentioned the one policy that went off amount is suddenly higher withing even tallking to me...I sent emails on emails and nobody comes back to me...I am so dissappointed that there is no COMMUNICATION from Metropolitan..My problem is why did the one policy not going off and why is the other policy amount higher and I did let them know...perhaps I will get an answer from them on Hello Peter.