1 reviews | Active since Nov 2012
A TOTAL ******* OF DEATH BENEFIT FROM. METROPOLITAN.
I took a policy with Metropolitan in 2007.On the 28 August 2020 I lost my mother and on the 1st of September I submitted a death claim. On the 3rd of September 2020 I received a pay-out of R4835 instead of R5000.
No one called me about this discrepancies and on the 7th of September I went to the offices of Metropolitan,Jubilee Mall, Hammanskraal. I was sent from pillar to post and was told to bring in my salary advice. My payments goes off on the 15th of every month through the stop order. I'm not sure about the rational behind wanting a salary advice for a policy that is older than 10 years.Today marks exactly a month since this happened and still waiting for an explanation.
On the 15th of September a stop order on the same policy went off. I have a good idea of cancelling all the policies with them as I am not getting good value for my money.
We acknowledge receipt of your post on HelloPeter.
We regret to learn that you have experienced difficulties with your claim and refund.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your post on HelloPeter.
We regret to learn that you have experienced difficulties with your claim and refund.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team