A complaint on behalf of my wife regarding a policy with Metropolitan life

Metropolitan life service sucks!!!..I have logged an enquiry 2 weeks ago with regards to an extended member they removed from my policy without my knowledge which I was paying for. When enquiring about it, I was told I don't have insurable interest for adding my ex husband who is father of my kid's. However they were the ones who approached me to add him and now they say I must wait for forensic department to investigate. This funeral policies is just all ****s to get innocent people money. I wanted to cancel this policy years ago but then I lose all my premiums since 2015 and I refuse to give them the benefit of the doubt. I want my premiums paid back for this extended member to be reimbursed.