LL
Lavinia L

1 reviews | Active since Nov 2016

30 Jun 2021, 15:52

A BIG THANK YOU TO Aletta Clarence

A BIG THANK YOU I would like to take this opportunity to give a BIG Thank you to Aletta Clarence for always resolving complaints in record time with integrity. Aletta, you always take the time to respond and provide in-depth detail when you receive a query or complaint. I logged a claim this week for the passing of my stepmother, Aletta assisted me with the claim and made it possible for the claim to paid out within 24 hours. She provided feedback and promised a speedy turnaround time for the finalisation of the claim. I want to extend my gratitude to you. Your prompt assistance really means a lot during this difficult time. A thousand THANK You’s! Lavinia

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Replies (2)
Metropolitan Life
Metropolitan Life's reply02 Jul 2021, 08:30
Official
Dear Lavinia

We acknowledge receipt of your post on HelloPeter.

Thank you for taking the time to share your positive client service experience with us.

What matters to you matters to us!  Our thoughts and prayers remain with you and your family during this time of bereavement.

Regards

Client Care Team
Metropolitan Life
Metropolitan Life's reply12 Jul 2021, 19:47
Official