7yrs paying premiums and I have nothing to show for it.

I had the worst service from Metropolotan life .I took out a funeral policy in 2013 on which I covered my family,mother, brother, granny and my two brothers in law. Just last week I received a call from one of their agents informing me that both my brothers in law have never been covered because they were captured as my other children and they are now over 21 meaning that I have to cover them separately.

I was shocked because both of them were already over 21 when I took out the policy, I was then transferred to customer services where another lady told me to hold on and the call was mysteriously cut off. I have been waiting for 10 days for them to give me a call after requesting a call back from their customer service.

I have been paying for 7 and a half years while my family members were captured incorrectly.