lH
lulama H
1 reviews | Active since Aug 2020
27 Aug 2020, 13:33
***
My Uncle passed away Monday documents were submitted to Metropolitan same day 24/08/2020 , Funeral is suppose to take place today - 25/08/2020 we have to move it to tomorrow 27/08/2020 because Metropolitan has not yet paid the claim out.
we called we spoke to almost 10 people the only thing they are good at is to drop the call in your ear and they never call you back. The service is alarming and pathetic if someone can help please for the claim to be processed please help and contact my father.
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Replies (2)
Metropolitan Life's replyOfficial
27 Aug 2020, 15:43Dear Lulama
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear that your uncle's has passed. We extend our sincere condolences to you and your family at this time of bereavement.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear that your uncle's has passed. We extend our sincere condolences to you and your family at this time of bereavement.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply27 Aug 2020, 15:43
Official
Dear Lulama
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear that your uncle's has passed. We extend our sincere condolences to you and your family at this time of bereavement.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear that your uncle's has passed. We extend our sincere condolences to you and your family at this time of bereavement.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
lH
lulama H's updateReviewer Update
27 Aug 2020, 15:47All the consultant we spoke to they promised to call us NO ONE calls us back rather they drop the call on us ,I am not sure who you going to assign that will actually call us
As I wait patiently for your the call ????
As I wait patiently for your the call ????
lH
lulama H's update27 Aug 2020, 15:47
Reviewer Update
All the consultant we spoke to they promised to call us NO ONE calls us back rather they drop the call on us ,I am not sure who you going to assign that will actually call us
As I wait patiently for your the call ????
As I wait patiently for your the call ????