LS
Lee S
1 reviews | Active since Jun 2023
25 Sept 2024, 07:49
***** case not resolved.
Terrible Service. A *****ster opened a policy without my knowledge. With **** numbers and **** beneficiaries. I have been calling then month in month out, every call center agent keeps saying they will escalate the matter. They've been "reviewing" the case for over 3 months now. Till this day I having been refunded.
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Replies (2)
Metropolitan Life's replyOfficial
25 Sept 2024, 12:53Dear Lee
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing delays with the investigation and resolution of the unauthorized deduction you reported to us.
Typically these investigations could take some time to resolve. However we can see that you have been waiting quite some time.
One of our Escalation Specialists will follow up with our Forensics division and revert back to you directly as soon as possible.
Please accept our sincere apology for any poor service thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing delays with the investigation and resolution of the unauthorized deduction you reported to us.
Typically these investigations could take some time to resolve. However we can see that you have been waiting quite some time.
One of our Escalation Specialists will follow up with our Forensics division and revert back to you directly as soon as possible.
Please accept our sincere apology for any poor service thus far.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply25 Sept 2024, 12:53
Official
Dear Lee
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing delays with the investigation and resolution of the unauthorized deduction you reported to us.
Typically these investigations could take some time to resolve. However we can see that you have been waiting quite some time.
One of our Escalation Specialists will follow up with our Forensics division and revert back to you directly as soon as possible.
Please accept our sincere apology for any poor service thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing delays with the investigation and resolution of the unauthorized deduction you reported to us.
Typically these investigations could take some time to resolve. However we can see that you have been waiting quite some time.
One of our Escalation Specialists will follow up with our Forensics division and revert back to you directly as soon as possible.
Please accept our sincere apology for any poor service thus far.
Regards
Client Care Team
Best regards,
LS
Lee S's updateReviewer Update
30 Sept 2024, 12:00Good Day
Please clarify as to which response is the correct one.
On your email you confirmed the issue has been resolved and you've requested the administrator to backdate the refunds.
Today your sms says you're waiting for the response from the Forensics.
Regards
Please clarify as to which response is the correct one.
On your email you confirmed the issue has been resolved and you've requested the administrator to backdate the refunds.
Today your sms says you're waiting for the response from the Forensics.
Regards
LS
Lee S's update30 Sept 2024, 12:00
Reviewer Update
Good Day
Please clarify as to which response is the correct one.
On your email you confirmed the issue has been resolved and you've requested the administrator to backdate the refunds.
Today your sms says you're waiting for the response from the Forensics.
Regards
Please clarify as to which response is the correct one.
On your email you confirmed the issue has been resolved and you've requested the administrator to backdate the refunds.
Today your sms says you're waiting for the response from the Forensics.
Regards