4months later yet no Payment received from Metropolitan.Wow what a disgrace

Good day

Im writing this review on behalf of my father as he is medically unfit to do so. Since 2009 my father has been medically board due to ill heath and have been doing monthly contributions to his funeral policies of which he was never suppose to. In the month of June 2020 it was brought under our attension and my father was told that he will receive his contributions for this duration within a month. With numourous unsuccessful attemps to ensure that my father receives such monies metropolitan life has failed to do so up until today. They required a medical certificate from an occupation Dr of which they said that they will pay for they never reinbursed him again until today.

Lies lies lies.I am deeply disappointed that my father in his condition needs to travel weekly to a branch and be told 'sorry we still working on paying monies which is rightfully yours'.

Not acceptable as not once in the years had he skipped a payment yet his been told to just wait after almost 4months.

I urge your speedy response to this matter as numourous emails had been send to *** daily with no response.

Be assured that i will assist my father in taking this matter further,

ID No:*** Policy No:*** Email ***