1 reviews | Active since Oct 2016

10 Nov 2016, 14:37

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<p>Please note that there is a dispute as to who this policy belonged to as Abna Nkomo is the owner who is the father and who is deceased.Now you guys have endorsed the policy saying the policy now belongs to Abna Nkomo,im dissapointed with the service i did received from metropolitan no one is coming back to me to advise on what is going on with the query my husband paid now that is not alive im getting stories from you guys im dissapointed with the service provide</p>

0
Replies (4)
Metropolitan Life
Metropolitan Life's reply11 Nov 2016, 09:21
Official

Dear Pinky Manoto

Thank you for raising your concerns with us.

We strive to serve all our clients well and regret that you have had a poor client service experience.

We will investigate and revert back to you via return email soonest. Please feel free to contact us directly, should you require any further assistance in this regard.

Aletta Clarence

Metropolitan Client Care

Tel; ***

email: ***

Fax: ***

's update11 Nov 2016, 14:56
Reviewer Update

Good Day

I Have been hearing this for since i logged the complain my husband is a month burried i m also going to cancell my policy as metropolitan service is very poor dont care about the customer only care about deducting money into the account

's update16 Nov 2016, 15:04
Reviewer Update

Good Day

i have just received a call from Maditaba who is very rude she could allow me to explain what was my query all about ,weekend i am cancelling the policy that i have with metropolitan as the customer service is very rude ,i cant deal with rude people maditaba should have understand my husband passed away is a month now i escallated the query no one help or contacted me

's update16 Nov 2016, 15:05
Reviewer Update

if i have to rate the service i would give 0 rating