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*********** and inconsiderate. You never get feedback or an acknowledgment of receiving your mail. On the 7th June I received a policy statement, on the 9th I sent 1 enquiry on my policy 1 question. I did not receive acknowledgment of my email then on the 9th I followed up, with a call. The *********** agent still couldn’t answer my question and told me he will follow up. On the 14th of June I sent another email, it’s seems to be a norm I still didn’t get any response or feedback. It’s 2 months later I still have not heard from your agents or manager. On the 6th August I called before 08:00 and spoke to a Eunice who was just as *********** as she can be. 2 hours later I called again asking for the same thing to cancel this policy. I spoke to a T Magadlela who was some stand in for a manager who was in a meeting. Again she didn’t even acknowledge my emails as we discussed on the phone. Again on the 10th I followed up. Same inconsiderate behavior she didn’t respond. Only after that I am getting smss that I must sign a letter. When I told her that I am unable to do so. Why ask for a sign letter when you received a request from the email you have been using to send statements to! You people are ruining a good brand!

All I want now is to cancel my policy.