1 reviews | Active since Jan 2020
10 years for a Retirement Annuity to pay
What an ordeal! I don't know where to even start or what to say, But do all Financial Services Industry treat their client as such? Do I have to wait until I die to get my deceased mothers money? My mother passed on 07/2009 and since then we were told that there are two policies she has with Metropolitan Life and we needed to submit some documents so we get the money paid into the her estate and beneficiaries, of which only the Funeral policy paid out but the Retirement Annuity. Later in 2010, I submitted all the documents that were requested including my siblings identity copies in claiming for the Retirement Annuity as I am the Beneficiary, and no money was paid or no feed back was given to me. In 2011, I followed up on the claim, of which I was told the policy had lapsed which makes sense to me because the owner was deceased and no one could carry on paying a premium for a deceased person as the expectation was for the fund plus the accrued interest was supposed to have paid to me when she passed on. and since then no one said anything to me until now recently in 2019 when Miss Karen Samuels called to tell me that the policy has matured and I informed her that my Mother had passed on. I was then transferred to death claims department and assisted by Miss Yolande De Abreu Afonso who requested a number of documents which I had to drive as far as Richards Bay from Germiston to get them, because she kept on saying the tax directive is decling yet SARS kept on telling me that they had approved it on the 14th of November 2019. She keeps on denying that he got all the documents that she need ed and has since been ignoring my calls and emails. I have been to the Voosloorus Branch 4 times already and I am not getting any help and it seems like all the people there are new or don't know what they are supposed to do. On the 09/01/2020, I was told that the money shows on the system and all the required claim documents have been receive and the payment would be made on Friday the 10/01.2020 of which to date I am still waiting. Can I get my mothers' money paid please. Even the agents on the call centre like lying like Dudu Gwala who just dismissed me by saying I don't understand and she is expaling to me on the 13/01/2020. To later say it takes 12 months for a deceased retirement annuity with a beneficiary worse of an estate which has been wound to pay. Metropolitan please pay me. Please. I believe its my mother's hard earned money not yours please pay me,
Thanx your prompt response but it shows that you just responded without thorough investigation on the case. isn't it the claims department that deals with my claim? l don't know how you guys work but all the information you just shared with me is irrelevant at this point. I see the acts and regulations you saying they apply but i doubt the apply on my case.
Page 3 of the policy under special conditions 1(c) states: Satisfactory proof of the ages of all persons whose lives are insured under the policy. The number 4 says : Beneficiary: S'THABILE NGEMA 1985/02/24. Why are you guys contradicting your own policies? Why are you lying to people.
1. 2010 I went to metropolitan Durban branch to file for the claim. a year later after i went to check the status and was told the Policy has lapsed. how does happen? its fine i gave up the money wasn't going to bring my late mother anyways.
2. 10 years later boom here it is and it has went to all the necessary departments.
3. when you do a follow up someone else says this the other day its a different story. who is confused here. your systems or yourselves?
4. Metropolitan has issues with communication from SARS. I REPEATEDLY told Yolandi from the death claims department that Sars have said they had approved the tax directive on the 14th/11/2019. but the woman is so ******** and has now went to silence. no longer receiving communication regarding the case. I went myself to SARS to have them print out the copy of the letter that they have been sending to her.
5. I was told by your consultants that my money will be released on the 10th/01/2020. and i will be receiving an sms confirming that. 3 days later the system says I must resubmit all documents that I had already submitted. WHAT A CONFUSION! then another one tells me i have to wait for 12months. Hell No...
6. My mother used to wear old underwear because you guys has been deducting money from her account without fail. 10 yrs later you fail to honor her wishes and pay the money as you had promised her?
7. My brothers are rich they leave with their children you can check them out, you have their ID,s there. we even fought because i wanted the letter of authority. saying the policy wasn't part of the estate because it had a beneficiary.
8. No guys I think you false advertise yourself. and judging from your response you guys are not taking me and this matter seriously.
9. YOU **** AND SAID YOU'LL ATTEND SHORTLY
Thanx your prompt response but it shows that you just responded without thorough investigation on the case. isn't it the claims department that deals with my claim? l don't know how you guys work but all the information you just shared with me is irrelevant at this point. I see the acts and regulations you saying they apply but i doubt the apply on my case.
Page 3 of the policy under special conditions 1(c) states: Satisfactory proof of the ages of all persons whose lives are insured under the policy. The number 4 says : Beneficiary: S'THABILE NGEMA 1985/02/24. Why are you guys contradicting your own policies? Why are you lying to people.
1. 2010 I went to metropolitan Durban branch to file for the claim. a year later after i went to check the status and was told the Policy has lapsed. how does happen? its fine i gave up the money wasn't going to bring my late mother anyways.
2. 10 years later boom here it is and it has went to all the necessary departments.
3. when you do a follow up someone else says this the other day its a different story. who is confused here. your systems or yourselves?
4. Metropolitan has issues with communication from SARS. I REPEATEDLY told Yolandi from the death claims department that Sars have said they had approved the tax directive on the 14th/11/2019. but the woman is so ******** and has now went to silence. no longer receiving communication regarding the case. I went myself to SARS to have them print out the copy of the letter that they have been sending to her.
5. I was told by your consultants that my money will be released on the 10th/01/2020. and i will be receiving an sms confirming that. 3 days later the system says I must resubmit all documents that I had already submitted. WHAT A CONFUSION! then another one tells me i have to wait for 12months. Hell No...
6. My mother used to wear old underwear because you guys has been deducting money from her account without fail. 10 yrs later you fail to honor her wishes and pay the money as you had promised her?
7. My brothers are rich they leave with their children you can check them out, you have their ID,s there. we even fought because i wanted the letter of authority. saying the policy wasn't part of the estate because it had a beneficiary.
8. No guys I think you false advertise yourself. and judging from your response you guys are not taking me and this matter seriously.
9. YOU **** AND SAID YOU'LL ATTEND SHORTLY
Thank you for your additional post, and note the content thereof.
As mentioned, the tax directive is one of the last stages of the claims process.
We confirm that the payment has been processed this morning. A settlement letter will follow in the post.
Regards
Client Care Team
Thank you for your additional post, and note the content thereof.
As mentioned, the tax directive is one of the last stages of the claims process.
We confirm that the payment has been processed this morning. A settlement letter will follow in the post.
Regards
Client Care Team